Sales and tech support veterans share how to make working with elevator phones simpler and more efficient in this Readers’ Platform.

by Chris Zarzycki and James Cateno

In our 22 years of being involved with K-Tech International Inc. in sales and technical support, the consistent thing has been mechanics and their supervisors sharing the issues and problems encountered with emergency phones that have kept them from other necessary work. The information here should make working with elevator phones simpler and more efficient. First, remember that the customer shares some responsibility. This should be documented in formal quotes and contracts. The customer needs to maintain the phone line and its service, as the elevator company is not the
telecommunications company."