The industry expectation of maintenance records and why they matter

In the North American elevator industry, maintenance records are required by the ASME A17.1/CSA B44 Safety Code for Elevators and Escalators. The code is specific about the required information and where it must be available. Regarding call- backs, the record must describe the problem with the unit, the source from where it derived and a description of the corrective action to return the unit to service. The record must be detailed enough for elevator personnel to later understand what was malfunctioning and what was done to correct it. This article will elaborate upon the industry expectation and why it matters.